![]() Make sure your address is listed as "public" by checking "Display in my Penn Details".From here, click on Edit next to your email address.Sign in with your Pennkey and click OK to the usage statement.And in the upper-right corner, click on my Profile.This error has to do with how your email address is listed in the Penn Directory. You'll then need to enter your Adobe ID password.How to Install with an Adobe ID Named-User account Once installed, open the Creative Cloud application, then click Install for the programs you need.Follow the on screen instructions and prompts and this should install Adobe Creative Cloud.Find Creative Cloud and click the Download button for that.Once you are signed in, click the Help & Support button at the top, then Download and Install.You'll then need to enter your Pennkey and Pennkey password, and may need to Two-Factor Authenticate.How to Install with a Federated ID Named-User accountĪfter you have received your account activation message, please follow these instructions to install Adobe on your machine: Note: You may sign in with any type of Adobe account to utilize the Device license on a shared machine. Upon signing in, you will be able to use the software per Penn’s Adobe license.If you do not have an AdobeID, please follow the prompts to create one.When any Adobe software is opened, there will be a prompt for the user to signin with their AdobeID.Setting up a machine with a Device License The message can sometimes take a while to arrive (hour+). Please check Junk and Clutter folders for the reset message. If the password is unknown, users can reset it via Adobe’s “forgot password” prompts. For Email Address, Enter: Click Continue.Upon first opening an Adobe product, please sign in this way: Signing in with an Adobe ID Named-User account ( This will redirect to the familiar Penn WebLogin page. ![]() If prompted, select "sign in with Enterprise SSO".Upon first opening Acrobat Professional DC (or any Adobe software), you will be prompted to signin: This type of account is also called an "Enterprise account." This is the most common, and the default account as of July 2019. This is an Adobe Federated ID which authenticates with your Pennkey credentials, and the most common type of Adobe account at Penn. Signing in with a Federated ID Named-User account ( Please reach out to your LSP if you need to request an account or have any questions. The most common type of account at Penn is the Federated ID. Please reach out to your LSP for details and with any questions. Anyone not eligible will need to purchase a license through Office of Software Licensing or Adobe. Your LSP can help request an Adobe account, verify details of an account, and answer any other questions regarding Adobe products.Īll Adobe licensing requires the user to sign-in with an Adobe account, except for the free Acrobat PDF Reader.įaculty and Staff are eligible for Named-User licenses for either Acrobat Pro or the full Adobe Creative Cloud Suite.If you have any Adobe-related questions, please reach out to your LSP.To request an Adobe Account, please click here. ![]()
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